Carolin & Bruce W. (USA)
“Incredible. If you’re planning a safari, look no further—Access 2 Tanzania delivers a truly exceptional experience from start to finish. The company is both highly professional and refreshingly personal. We loved that we had a single point of contact throughout the process—Karen, the owner—which made planning seamless and stress-free. Communication was excellent; they were always available for questions but also consistently one step ahead, guiding us through everything from visas to immunizations. Their client-first approach was clear in every interaction. The accommodations they selected for us were outstanding, and early in the process we appreciated being able to explore different options and costs to find what worked best for us. We felt supported, informed, and excited every step of the way.”
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”