Howard G. (USA)
“Excellent. From the beginning, Karen helped us design a custom trip that fit our interests. For example, my partner is very interested in birds. We got birds. We were interested in avoiding crowds. We did, as much as possible. And the choice of Mkomazi was ideal. There were remarkably few glitches along the way, and Joachim addressed each of them with calm professionalism. The trip was as close to perfect as we could have imagined. From Karen’s initial consultations to Joachim’s expert guiding, we could not have asked for more.”
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”