Kristen K. (USA)
“A2T brings a level of professionalism to every aspect of the safari trip preparation process. We asked for a number of specifics (bean bags for the cameras, an extra battery to power a CPAP) and all was in order in the safari vehicle when we got there. David was asking why we went with A2T and I mentioned using some of these questions to sort through almost 2 dozen tour operators that I contacted on the way to choosing A2T. Having so much information available from A2T at every step of the process, including how to fill out the visa forms (and a link to the form), how much cash to bring for various things, how to pack, etc. makes what is otherwise a complicated and somewhat atypical trip to prepare for very straightforward. Karen spoke with us about why one would wish to choose one versus a different lodge and we found that each one brought a unique, wonderful experience on our trip.”
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”