“Your service is excellent, plus the huge amount of information to educate us prior to the trip was greatly appreciated. Help with travel insurance was also very good. Your choices for lodging were fantastic, particularly Kitela Lodge, Pongwe Beach Resort and the Serena Zanzibar Hotel. All of the connections, such as meeting Joachim at the airport, and traveling with him for the remainder of the trip went very smoothly. Domestic air flights went well and our connections with Gallery Tours were very smooth as well. Our guide Joachim was a perfect fit for us and we were more than happy with his skills as a guide and birding expert.”
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”