“First of all, I love that it is associated with Project Zawadi. It felt good enjoying the tour and knowing we were contributing to educational projects in Tanzania. Everything was done professionally and very much catered to our needs. Our guides were fabulous! We asked them hundreds of questions and they could answer about most everything – animal habits, climate, geography. My companion was older and a good friend, but I found she often relied on my to carry her things, help her with her camera or help her in and out of the jeep. It wasn’t long before Wilfred noticed and stepped in. And he did it in a way that made her feel special. His taking on this extra responsibility allowed me to more freely enjoy myself and not miss some of the opportunities I might have if he had not been looking out for her. Ray told us, “You came us our guest but we left as friends.” I couldn’t agree more.”
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”