Patricia R. (USA)
“Tim and I were extremely impressed with A2T from our initial phone contact with Karen to the moment Alex dropped us off at the airport. Karen clearly listened to the type of safari and level of comfort we were looking for and delivered more than we ever hoped for. Our guide, Alex, was superb. He was extremely informative and personable, and was always in the right place at the right time! Everything was seamless and worry free. This extended on to our visit to Zanzibar where pick ups, tours and our hotel were spot on.”
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”