Susan T. (USA)
“Highly organized. Everything was thoughtfully done. A2T clearly knows Tanzania and can guide their guest for the best possible experience. You asked our price point and gave a us an incredible experience. A2T is much more approachable than some other companies. Other companies that we spoke with and have used in the past can be a bit condescending. You listened to want we wanted and created an incredible experience for our family. We have recommended A2T to others and will continue to do so.”
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”