Terence W. (Hong Kong)
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”
“Every detail was meticulously planned and perfectly suited to our needs. It was obvious that Karen paid careful attention to how we prefer to experience travel and matched us with a guide who perfectly suited our style. Barney was incredibly professional and let us set the tone and pace. He is an outstanding guide in so many ways; he quickly read us and we bonded immediately. Throughout the journey it was obvious that Barney is well respected by the other guides and they often follow his lead because he knows where to go and how to find the animals. He is also an incredible photographer–I got to a point where I just handed him my phone and he meticulously captured our trip. With no exaggeration, our 8 days with Barney were life changing and we think of him each and every day.
While we requested clean and comfortable accommodations with private baths, every place we stayed far exceeded our expectations. Nyikani and Mara Mara were the standout favorites. I have spoken with folks who were unsure and had reservations about the food that would be provided. We ate incredibly well–food was more than plentiful, very good to extremely delicious, and the soups were the best I have ever eaten. Service was consistently exceptional.
Honestly, we can’t say enough positive things about our experience and have been recommending Access 2 Tanzania and Barney to all we can.”