“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”
“I thought it well-run and organized. It is a scary venture, heading into a completely different environment and culture. We never felt lost or abandoned or at any time unsettled or unsafe. And this was entirely because of the on site staff and our guide. This supports the company’s description that while the infrastructure may be managed by folks both in the US and in TZ, the training and support of the staff to care for us and manage our trip was incredible. Even with a minor medical need for antibiotics way in the midst of the Serengeti, our guide was in touch with A2T staff and arranged a stop in at a local remote clinic to get what we needed. We didn’t miss a moment of our adventure and our companion received excellent medical care. We moved around a lot and yet we never had transportation glitches or hotel issues. It was seamless.”