Terence W. (Hong Kong)
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”
“Casey was great to work with. He always had the answers to our questions and got back to us quickly. He gave us lots of suggestions and tips things to think about that were very useful too. The pre-trip call with Casey was very helpful too. It helped ease whatever concerns we had and answered all our last-minute questions so we felt prepared for our trip. Some other things A2T helped with were details to use when filling out the Visa forms. With their info it was straightforward. They gave us guidance on exchanging money, asked what kind of soda we liked, took our dietary restrictions into account for the various camps we stayed at. All things big and small they helped us with.”