“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”
“If you’re looking for a doorway into the world of Tanzania’s parks and wildlife, look no further! We’re very happy with our experience with A2T. From Casey’s initial response to the final itinerary, Casey helped us plan a memorable and exciting trip, asking many questions, listening to our feedback and changing things as necessary. He and Karen provided timely service and essential information about traveling to Tanzania and life on safari. Their lists, videos, and visa instructions were so helpful. Our itinerary was very well calibrated, so that each camp and park experience was different from the other, becoming progressively more exciting and magical in totally different ways! The transfer from the Seronera Airport to Stone Town was seamless, despite our bittersweet kwaheri to the mainland and Barney. Casey recommended we stay at Rivertrees Inn in Arusha on arrival, which was a good call for a soft landing after a long couple days of international travel. Thank you for helping us plan an incredible adventure!”