Terence W. (Hong Kong)
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”
“Our trip preparation was totally seamless process. Access 2 Tanzania took care of everything. I couldn’t even imagine that everything would run so perfectly smoothly and 100 percent on time at every step of the way. Our guide Maningo was totally amazing and such a delight to spend the week with. His expertise and work ethic was just extraordinary! We had the pleasure of meeting many of the behind the scenes personnel at the A2T office in Arusha as well. The staff there were equally amazing and such gracious and welcoming hosts for a delicious lunch they served us on the day of our departure back to the States.”