“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”
“Karen was very helpful in planning our trip and we could not have asked for it to turn out any better. Going to Africa on a Safari had been on my bucket list since I was in high school. And they went over and above to make my dream come true. It was the most amazing trip I have ever been on. I love the way they set up our campsites from primitive to luxury. I loved every camp we went too. The first and second was a little scary from time to time hearing the roaring, screaming and chatting throughout the night from the elephants, lions, zebras and hyenas. I would not have changed one thing about the trip. And then when we got to Zanzibar at The Baraza Resort it was absolutely beautiful and the staff was over the top very friendly and was there to take care of us the entire trip. We felt like kings and queens. We went into Stone Town one day and really enjoyed that tour, and of course shopping. I would definitely recommend them for your trip to Tanzania.”