Terence W. (Hong Kong)
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”
“We had a wonderful experience. We did not know what to expect going into organizing this trip but we felt very well supported and felt that the trip was tailored to our needs, interests and preferences. Thanks to the videos, the FAQ pages, the summary document and the videochat we had with Karen ahead of departing we were fully prepared for the trip and didn’t have any surprises.
Our guide Willy was phenomenal. We had a lot of fun driving around with him and we really appreciated his good nature, his knowledge, his passion for the game drives and animals, and his excellent driving skills.”