“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”
“I really appreciated how straightforward and simple the process was—from putting together the itinerary, all the way through the lead-up to the trip. The initial planning call, along with the payment plan, then the pre-trip call to make sure everyone was on the same page (including the helpful YouTube videos)—it all felt seamless. And the best part was truly the expertise and professionalism of Wilfred. He did a wonderful job not only showcasing his knowledge of wildlife and Tanzanian culture, but also really took the time to get a sense of what we wanted out of the trip—even when, at times, we admittedly weren’t the most vocal, simply because we didn’t always know the breadth of possibilities.”