Terence W. (Hong Kong)
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”
“Access 2 Tanzania was awesome! Visiting Africa and going on Safari was on my bucket list and A2T fulfilled it completely. My husband likes spontaneity but I insist on long term planning so when my husband told me he wanted to go to Tanzania in just over 3 weeks I laughed. Two days later he came to me with a plan that Casey and he put together. I was dumb-founded. It was not a canned tour planned by A2T for a group. It was a private itinerary planned by my husband and Casey to accommodate exactly what WE wanted to do and where WE wanted to go. We left for Tanzania 3 weeks later! Amazing!
We changed plans many times after the initial plan and Casey was very patient and accommodated us with no resistance. Casey always had answers to our questions and gave us recommendations that we would never had thought of. A2T didn’t just give ‘lip service’ they provided what they said they would and told us what they could not. I questioned this because they offer so many wonderful options and I wondered what we would actually get when we arrived. Another thing I was pleased with is that during our planning Casey did not constantly try to ‘up sell’ us.
‘Wilfred’ was our guide and he was wonderful. He is such a nice, good and fun person. We felt so lucky to have him. That said, we spoke to others from A2T and they also felt the same about their guides so it is clear A2T chooses their guides carefully. (We still feel lucky to have Wilfred throughout our safari!)
I wish I could remember the names of all the others that we met and who helped us from A2T. We didn’t run into one bad seed. It’s been 5 months since we returned from Africa and although the names are not clear in my mind the warm, wonderful and exciting feeling of Africa will never fade.
If you have the opportunity to go to Africa go with Access 2 Tanzania! AMAZING!!”