Terence W. (Hong Kong)
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”
“Without Access2Tanzania we probably never would have gone to Africa. A2T made it possible. Everyone we encountered A2T was friendly and helpful, both here in the US and in Tanzania. We were very pleased with the itinerary that was set for our trip. It was perfect. The range of parks and reserves was varied and interesting. The accommodations were comfortable and gave us great insight into choosing places to stay for our next trip (hopefully). Inserting the experience of going to Nyamuswa was a wonderful counterpoint to our time in the parks with the animals and birds. It really made the trip special. Our guide Mussa was friendly, knowledgeable and resourceful. We never got tired of spending nearly 12 hours a day with him. He may have gotten tired of us.”