Terence W. (Hong Kong)
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”
“Excellent! Good advice and suggestions were made about where to go and what to see and do. Overall, a very well organized agency that provided relevant information when planning an “out of the ordinary” trip! Staff members were readily available to answer questions and make suggestions. Our trip went off without a hitch! Very, very well organized and was extremely impressed with every aspect of this company!! I would recommend to anyone interested in booking a safari to Tanzania to go thru A2T! The Guides we dealt with were wonderful!”