Terence W. (Hong Kong)
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”
“Access2Tanzania did a great job planning our trip to Rwanda and Tanzania. Very knowledgeable, good guides, etc.
Overall everyone had a great time and this will be a vacation we will all remember forever!
We almost always plan our own trips and it was nice to have someone else plan. There were a few surprises that we didn’t love, though, Zanzibar itinerary being the main one, and too many game drives in Tanzania – see more feedback below. Had we done our own research and planning we would have likely discovered these things ahead of time but did choose to rely on the experts.
There were a couple of accommodations that could have been better. Would have been nice to have options like for another $200/pp you could stay at x hotel in this place, etc.”