Terence W. (Hong Kong)
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”
“We have worked with various tour organizers in multiple countries over the years, and we all agree that A2T is the best we’ve experienced to date. They provided an excellent itinerary and helpful advice, ensuring we had great places to stay. The abundance of resources, including links to videos and other helpful information, made us feel well-prepared for our journey.
The guides from A2T were outstanding. We had three guides in total, with David being our primary guide. We also encountered several others at various lunch stops throughout the trip. One notable highlight was that we always had a cooler filled with cold water—something we struggled to find in other countries.
All the guides were friendly and exceptional. By the end of our trip, David felt like family to us, and we cherished our daily interactions with him. We truly could not find any negatives or areas for improvement with A2T on this trip.”