Terence W. (Hong Kong)
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”
“My partner and I were extremely impressed by the level of care, planning, and thoughtfulness which A2T and its representatives exhibited. In relative terms, our trip came together at a fairly late stage (2 months), and Casey, who was our consultant, made it all happen. Our guide Barney, who was with us for the entire time we were in Tanzania, was absolutely top notch. Overall, we were extremely pleased, and would recommend A2T (and Barney) to anyone travelling to Tanzania.”