A world I’d never imagined
Wilfred and Raymond were fantastic and they were what made our trip as special as it was! They each added something a little different, and had an ease with us and with each other. I liked seeing the respect they have for each other. It is clear they both have a passion for their work. When we were able to see a leopard take down a zebra and then carry it into a tree, we knew we were seeing something rare because of their excitement.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”