A+++++++++ Joachim is simply wonderful at his job.
We spent 13 days with Joachim and we enjoyed every single day. He is a kind, funny, smart person who listened to us and shared the joy of discoveries with us. He is knowledgeable about the parks themselves as well as all of the wildlife in the area. We are still impressed by how well he knows these incredibly vast parks! He is a very safe driver. From the moment he picked us up, he took care of our every need. He made sure that the truck was clean and had every amenity. He remembered what wildlife we had seen and took us to see new things. He provided information about all things, and at a pace that we found very comfortable. We are people who are the ‘doers’ in our circles. After knowing Joachim just a few hours, we both relaxed and let him take the lead. He is so capable and reliable. It really made the trip wonderful for us. We didn’t worry about a thing – we just focused on discovering and having fun. We truly enjoyed our time with Joachim. We cannot imagine a better guide.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”