Both Ray and Elly very professional at all times and exuded passion for their work. They were highly knowledgeable about the “Big Five” and other animals, including their behavior, habitats, and how to track them. They were exceptional, it’s thanks to the guide’s keen eyes and spotting ability we got to see the Big Five! They were very professional, making you feel like you were traveling with a friend ultimately making experience more exciting and memorable! They shared information about Tanzania’s history, culture, and the different national parks. They communicated clearly, answered questions readily, and build rapport with everyone; they became part of our group! Since we had 2 camera men, they were always patient allowing ample time for observation and photography, and catered to specific interests and preferences. They really made the experience more unforgettable! They even laughed everytime I asked to “pet the lions belly”.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”