Terence W. (Hong Kong)
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”
“Outstanding! Everything was perfect. Casey set us up for an excellent adventure. He understood what I wanted and gave me great advice. The accommodations that he suggested were great, particularly Tortilis (loved this place) and Lion’s Den (what a luxury!) We had one day extra to fill, and he gave great options. In the end, we added an extra day to our safari camp experience at Tortilis and I am so glad that we did. We were so comfortable there and the staff were so wonderful. Casey recommended flying directly into Seronera, which was an excellent choice for us. The pilots zoomed down to view the migrating wildebeest, which was so cool.”