Terence W. (Hong Kong)
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”
“EXCELLENT!!! My African adventure, meticulously planned by Access 2 Tanzania (and my friend Ron), was truly phenomenal and exceeded all expectations. The communication was exceptional, the agent, Casey, was always prompt, responsive, and available to answer questions, making the planning process stress-free. Your in-depth knowledge of African safaris and wildlife, coupled with recommendations, truly made the trip unforgettable. The tailored itinerary perfectly blended the desire for adventure with comfortable and adventurous accommodations. The guides were exceptional, it’s thanks to the guide’s keen eyes that we got to see the Big Five! They were very professional, making you feel like you were traveling with a friend ultimately making experience more exciting and memorable!”