Terence W. (Hong Kong)
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”
“Access 2 Tanzania was fabulous, accommodating, and kind. Casey planned our trip but he also served as a therapist to us in some ways! My husband was nervous to travel to Africa, especially with our two kids but Casey spent a great amount of time walking us through everything and assuring us that we would be safe and that anything we needed would be taken care of. Casey was also always available for every crazy and detailed question we had. He was extremely patient with us and we thoroughly enjoyed all of the detailed information he provided us. It made us feel so much more relaxed about the trip.”