“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”
“It was excellent! The pre-trip planning with Karen was great and she and/or Allison promptly answered my many questions at various points prior to our actual trip. Also, Karen was extremely helpful in making our final day in Tanzania as comfortable as possible – she arranged for us to spend the afternoon in the Arusha Access 2 Tanzania day room. Our transport guide for the day, Haji, brought us a wonderful selection of Tanzanian food for lunch! He as well as Stella and the A2T staff were very nice and welcoming! Our safari guide Noel was such a good man and an excellent guide. He was thrilled to learn that we had requested him at the recommendation of my friend, and he didn’t disappoint. I don’t know how anyone can navigate the unmarked Serengeti roads like he did. He made sure that we were comfortable, safe, and had everything that we needed. During the trip, another A2T guide, David, and his 2 passengers (whom we previously met during the village tour) invited us into their land cruiser to watch the wildebeest crossing because they had a better position. We really appreciated that!”