Review of Noel
Our group of 20 had four wonderful guides: Noel, Fulgence, Wilfred, and Nasibu. Each was a gem–excellent drivers, unbelievable spotters of wildlife. In addition, Noel was kindness personified, with a smile to light up the world. Fulgence served as a group spark-plug, getting as excited about seeing an animal as we did (and he sweetly accommodated my wish to get to church services on Good Friday). Wilfred was a planner, able to predict where the animals were going and actually arriving there before they did; he was always patient. Nasibu was as deeply versed in the the wildlife and topography as the other three and was the best dancer. Several of us actually cried at Kilimanjaro Airport when said good bye to four wonderful men.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”