Fantastic!
Danny, Nasibu, Raymond, Fulgence were outstanding! I would love to see them if they make a trip to the MN Office of A2T. Their English was excellent (once I bent my ear to the unique accent). Their knowledge about animals was outstanding. Their personalities were fun. They easily became part of our safari family during our time together. They also handled some difficult situations with confidence and success: vans not starting (using the old slip the clutch method) and an unfortunate theft of items from one of the vans during Mass our first Sunday. As a traveler I always keep my belongings with me, so I was not affected. I had complete confidence in them as guides.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”