Overall a great safari and experience. Access2Tanzania is a fine outfit.
We had four guides. Fulgence, Danny, Raymond, and Nasibu. All are very fine individuals whom my group led. Fulgence was the lead guide and was excellent. Very informative. Very friendly with everyone. Took initiative. Very responsive to our needs. I’m very impressed with Fulgence. The same is said for Raymond and Danny. All three of these would make spontaneous comments about the wildlife along the way. Nasibu was more reserved in his comments and spontaneity. And his English was harder to understand. A fine person, Very informative when you asked a question. But lacking in spontaneity. It was difficult to get people to travel with him due to this. Danny was especially impressive in telling “his story.” I really enjoyed his humor and his self-honesty.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”